Arriva is a British multinational public transport company operating 2.4 billion passenger journeys annually. Arriva operates in 14 countries across Europe as three divisions: UK Bus, UK Rail and Mainland Europe.
Automation opened the door to new opportunities
PendlerPlus was designed to offer commuters a free ticket each month subject to the punctuality of Arriva’s commuter services. To be able to honour this, PendlerPlus needed the functionality to analyse Arriva data and recognise when a free ticket needed to be issued.
We ensured that Pendler Plus runs with a high degree of automation in order to carry out the above with minimal user involvement. This meant that PendlerPlus could be operated and maintained seamlessly by Arriva staff.
"The cooperation and dynamics of the development process have been excellent. You can’t look up a book and read about how a commuter web app should work or look, so our collaboration with Novicell was crucial."