We are pleased to invite you to our Customer Journey Mapping seminar on Wednesday, 27 September, taking place at the Novicell office in the heart of Shoreditch, London.
Many businesses today are challenged by the fact that vital data about their customers is gathered and housed in various different places. Numerous digital channels are being used, and it can be almost impossible to gain a clear and simple overview of how your customers are behaving.
Join us at this seminar, where we will go through how you can create an overview of your customer journeys and, at the same time, break down the data silos that exist between the different channels.
By doing so, you gain an overview of the customer journey that provides better insights into your customers' digital behaviour.
So, if you want to know what makes your customers tick or are curious about improving customer retention, Novicell’s customer journey mapping seminar is for you.
What to expect
- Why working with data visualisation can add value to your business
- What a Business Intelligence (BI) dashboard is and how you can effectively use it on a daily basis
- Several different case studies helping to bring to life how other companies utilise data
- How to establish which key performance indicators (KPIs) to focus on and how to ensure they provide value to your business
