In this Breakfast Briefing, we will share key insights into how most client friction has nothing to do with the legal advice itself. It shows up earlier – in a slow website, a clunky enquiry form or a bio page that's hard to find. Join us for breakfast to explore how client experience (CX), AI and growth design can turn those friction points into measurable growth for your firm.
The format is informal and discussion-driven, with plenty of time for peer-level dialogue and shared insights. And, of course, the morning is fuelled by barista-made coffee and a light breakfast.
When: 26 November 2026, 09:30
Where: Novicell, 21-33 Great Eastern St, London EC2A 3EJ
Speaker
Chenin Taaning Wichaidit
Experience Director
Novicell
